Call Centres
employ over 3% of the UK
population. They are a potent method of serving
customers which need state of the art solutions which
work in unison to maximise efficiency and provide a
superb customer experience.
There have been, until now,
two
options for businesses wishing to process credit cards
in their call centre. One option is a fully integrated
PC-EFT (Electronic Funds Transfer) system integrated in
the larger call centres to applications like SAP or
Siebel.
We supply these solutions, but they are for big
business....see here
Small business have been stuck with Point of Sale/POS/
PDQ/ Swipe credit card machines.
When we studied the process flow in call centres, we
were shocked at the time spent, the calls put on hold
and the low customer service this caused, not to mention
that each machine was rented and needed its own phone
line.
And CSLink for Cards in Call Centres ( C4 ) was
created...
A software application run centrally, it plugs into any
of the existing payment solutions giving your small call
centre a box on their desktop that looks like this :
With a low cost
entry point and support for any payment system or application in the UK,
CSLink for Call Centres
is a quick solution to card swipe machines in the call centre.
In 2006, WorldPay chose Complementary
Solutions to provide migration for
Streamline Direct Customers.
WorldPay chose Complementary Solutions
to assist their customers with migration
to their new e-solutions platform. This
included a number of call centre
customers which provided a perfect
opportunity to add functionality to the
product.
C4 now supports :
Standard payments on all card types
including Switch
Fraud Screening
Refunds and Repeat payments on cards
Automatic reporting downloads
Intranet pages for viewing transaction
details
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