Complementary Solutions
 
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                         Case Study: Payment Middleware

 
Accepting credit card payments from SAP R/3 i
Processing Credit card payments to Streamline Direct
Processing to Retail Decisions Fraud Screen
 
  When Siemens Communications needed to accept Credit card Payments in Sales Contact Centres in London and Manchester, they looked at the solution that was already successful at Siemens PLC in Bracknell.
Complementary Solutions’ CSLink Middleware quickly and painlessly
interfaced their SAP system to their chosen payment solution, Streamline Direct from Royal Bank of Scotland.
 
Subsequently this solution was extended to include a Retail Decisions Fraud Scoring system
 
The problem 
Processing card payments using traditional terminals was taking too long and was not reconciled automatically in the SAP R/3 system with the invoices being generated
 
The solution
With CSLink, the SAP system collects all the payment details and processes the payments directly to the bank when the operator chooses. The resulting transaction response and transaction identifier are logged directly into the SAP system for reconciliation purposes.
 
 
Learning
Both Siemens and Complementary Solutions learnt that to succeed with this type of project, buy-in from your network team and your acquiring bank are crucial

 
CSLink is easily expandable
Now that CSLink is implemented within Siemens, any upgrades or changes will be simple and easy to implement. If there are any changes to the SAP interface,
these will only be minor and will be
accomplished with simple guides for installation from the CSLink team.

i. SAP R/3 is a trademark owned by SAP AG.
 
                          
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